Decent pay, not worth the headache - Remote Customer Success Representative PCNA Employee Review

2.0
10 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Hourly pay is decent Shift differential pay for late shift

Cons

Constantly changing rules. Micromanagement. Weekly meetings that could be an email. No extensions to any other department besides Accounts payable/receivable. You’ll have at the very least 2 departments responsibilities including your own.

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PCNA Response
1y
Thank you for sharing your feedback. We’re glad to hear that you appreciated the pay and shift differential. Your feedback is helpful as we continue to focus on the employee experience at PCNA. We appreciate your thoughts and will keep them in mind as we move forward. We wish you the best of luck in your future endeavors.

Explore other reviews about PCNA

5.0
15 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Culture, teamwork, executive communication, development opportunities, recognition program, compensation, and many opportunities for advancement and career growth.

Cons

I have no concerns at this time; I am very happy with my role and the company and the direction of the company.

1.0
31 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Autonomy Not micro-managed Work from home

Cons

No real goals No management oversite No Teamwork No management guidance Training did not prepare you for actual job No mentor Left to just figure it out on your own

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PCNA Response
7mo
Thank you for bringing your concerns to our attention. We encourage you to reach out to our HR team at HRPittsburgh@leedsworld.com so we can learn more and address them.
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