Supportive team but struggles with inexperienced leadership - Engineer Oversight Systems Employee Review

The work environment is supportive and the pay is more than fair. Onboarding is thorough and efficient. Ability to work from home or in office.

None. I loved my time here.

Clients are generally pleasant and easy to work with.

The Customer Success (CS) organization is highly disorganized and overly complex, making day-to-day work frustrating. Leadership within CS lacks direction and effectiveness, contributing to confusion and low team morale. There has been high turnover on the CS team, with more than five Customer Success Managers leaving in under a year. Constructive feedback has reportedly been shared over a period of two+ years, with little to no meaningful improvement. Several employees have experienced early burnout or disengagement due to the work environment. Broader organizational challenges across multiple departments make client-facing roles particularly difficult. The product feels outdated, with a slow development cycle and significant competition in the market. Long-standing leadership has not evolved with modern CS practices, resulting in limited innovation and strategic progress.