Why Outsourced Philippines? Why not? - Full Time Customer Service Representative Outsourced Employee Review

5.0
7 Feb 2025
Recommend
CEO approval
Business outlook

Pros

I started my career at Outsourced Philippines in 2021. Before joining a US maintenance company as a full-time CSR last year, I started my career at Outsourced as a consultant for an intelligence agency in the UK. I understand most of you have the same question I had before "Why Outsourced?" Here are three reasons why I enjoy my job and why you should think about working at Outsourced Philippines (1) - employees are given so much help from application until your probation and regularization period. (2) - employees here are well managed by their respective leaders since we have designated teams for each employee and their clients. You can collaborate closely with both your clients and your team leader. (3) - employees are provided with so many benefits and Outsourced consistently ensures that work-life balance is achieved. Outsourced walk the talk. These are just some of the reasons why I think working with Outsourced is fun and worthwhile. I'm confident you can add more reasons once you start joining the Outsourced family :)

Cons

The only con or disadvantage I can now think of is that it's difficult to come up with any because my experience at Outsourced Philippines has only been fulfilling. Once you join the growing Outsourced family, you'll understand what I'm saying :)

Explore other reviews about Outsourced

5.0
27 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Work life balance - Company offers a work from home setup. Strong Company Culture - Supportive leadership and teamwork. Competitive salary - Offers high salary range versus other companies in the industry. No history of delayed payroll and convertible into cash for the unused leaves.

Cons

Nothing to share at this moment.

5.0
7 Feb 2025
Recommend
CEO approval
Business outlook

Pros

I remember the day I started working at Outsourced. My wife was about to give birth, and suddenly, they asked me to go home instead of continuing my work for the day. I was amazed—on my first day as a trainee, they allowed me to use my paternity leave, which is not a typical decision for a trainee. Thank you, Outsourced. I will never forget that.

Cons

One observation I have is that the relationship between the TL and the agents does not seem very strong. It may be beneficial to regularly check in with the agents to understand their well-being and assess their work status

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