I love working with Outsourced! - Customer Service Representative Outsourced Employee Review

5.0
5 Feb 2025
Recommend
CEO approval
Business outlook

Pros

From the hiring process 'til being hired with Outsourced was truly exceptional! Process was fast and direct to the point. I was only interviewed once and then the client interview right away, then started a week after :) Offer is good, and I got an extra P15,000 sign in bonus!! :) Management is awesome, IT's are very helpful. There was once a time my company issued laptop had malfunctions and had to be replaced and they issued me a new one in just a day! Truly Outsourced offers a work-life balance environment. Now working as a permanent work from home agent is a game-changer. PS: Outsourced Year End Parties are super duper fun! :)

Cons

Somehow, being a PWFH agent is a con, since I don't get to meet these exceptional people on a daily basis but get to meet them every Y.E.P! Aside from that, none.

Explore other reviews about Outsourced

5.0
27 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Work life balance - Company offers a work from home setup. Strong Company Culture - Supportive leadership and teamwork. Competitive salary - Offers high salary range versus other companies in the industry. No history of delayed payroll and convertible into cash for the unused leaves.

Cons

Nothing to share at this moment.

5.0
7 Feb 2025
Recommend
CEO approval
Business outlook

Pros

I remember the day I started working at Outsourced. My wife was about to give birth, and suddenly, they asked me to go home instead of continuing my work for the day. I was amazed—on my first day as a trainee, they allowed me to use my paternity leave, which is not a typical decision for a trainee. Thank you, Outsourced. I will never forget that.

Cons

One observation I have is that the relationship between the TL and the agents does not seem very strong. It may be beneficial to regularly check in with the agents to understand their well-being and assess their work status

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