Great people but low pay - Customer Success Manager Otter Employee Review

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5.0
24 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-A lot of opportunities to grow and try new roles in your career -Good Benefits -Unlimited PTO (US) and flexible work environment -People are extremely supportive and willing to help -More 'relaxed' work environment (compared to larger corporations) -Company encourages people to show up to work as their authentic selves

Cons

-Behind the market on compensation -A lot changes (however, if you can adapt quickly it allows room for you to grow)

3.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Many talented people are attracted to work here, especially engineers.

Cons

Management is chaotic because everyone come from a startup background and no one knows how to manage a company at such scale.

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