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      Optimum

      Engaged employer

      Optimum reviews

      Bad Company - Techincal Support Specialist Optimum Employee Review

      2.0
      10 Sept 2024
      Techincal support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Quick money, might make some new friends. IDC about that to be honest

      Cons

      Bad management, don’t care about employees just care about making more money on behalf of their own agents. No communication between management and operations, very bad environment. Promotions are based on connections not hard work.

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      5.0
      14 May 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible, fast-past, challenging but fun projects

      Cons

      frequent organizational and structural changes, including layoffs

      2.0
      4 Jun 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Peers were kind, supportive, and friendly. Ok compensation.

      Cons

      Leadership was constantly changing and bringing in new employees to fix issues that wouldn't be fixed by them; the company's strategy wasn't on point. Slow promotions and career development/advancement.

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