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      Optimum

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      Very little training very angry customers - Customer Service Representative (CSR) II Optimum Employee Review

      1.0
      9 Jul 2021
      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Steady employment for those who can thrive in a high stress environment.

      Cons

      Little training for new hires, majority of customers you contact are angry. Most problems are not solvable at the tier 1 level or retail.

      Explore other reviews about Optimum

      5.0
      14 May 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible, fast-past, challenging but fun projects

      Cons

      frequent organizational and structural changes, including layoffs

      2.0
      26 Jun 2026
      Retail sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      the benefits they offered us

      Cons

      rate of pay they offered us

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