Bad work/life balance, low salaries - Communications Operation Smile Employee Review

1.0
16 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great cause Big impact Great team in programme countries

Cons

Leadership lack talent and vision Family owned Horrible work/life balance Low salaries

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Operation Smile Response
5mo
Thank you for sharing your feedback. We’re glad our mission, impact, and the strength of our program country teams were meaningful to you. We also acknowledge your concerns around leadership, work-life balance, and compensation. These are areas we take seriously and continue to evaluate as we work to strengthen our organization and support our employees. Feedback like this helps inform ongoing improvements, and we appreciate you taking the time to share your perspective.

Explore other reviews about Operation Smile

5.0
6 May 2026
Anonymous temporary employee
Recommend
CEO approval
Business outlook

Pros

Leadership, investment in research and team-building

Cons

Hard to coordinate with out of country partners in different time zones

2.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The impact is real. Your work will literally improve the lives of kids and help improve the local health infrastructure through medical training. Work/life balance can pretty good with FTO compared to other employers. You can go to the bank, make doctor's appointments, and run errands that can only be done during the day.

Cons

Management get more and more incompetent the higher up you look. Your immediate manager has no power and doesn't understand labor laws. The department manager never has any idea what's going on. The C-suite are all so grossly incompetent that I can only fathom that they got the job through being friends of the family. Managers are disrespectful towards those below them and turn 180 into brownnosers in front of those above them (while badmouthing them behind their back - no respect). Everyone is scared s***-less of those with more "connections"/power leading to pervasive yes-man-ing of terrible ideas, under the table work to fix said terrible ideas, and just utter disorganization throughout the entire company. Every department appear to be out for themselves. I have seen competent people get laid off likely because they disagreed with the wrong people (by actually having expertise in their field). Expect to pick up the slack after layoffs, because things will only get worse. You will be overworked, underpaid, and never recognized. Neither the pay nor career progression will be transparent. Your manager may praise you privately, but don't expect a promotion or even the measly 2% raise for cost of living adjustment you would at other places. They will do nothing for you while expecting everything from you.

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