Very poor leadership since changes in early 2022 - Product Manager OpenTable Employee Review

3.0
29 Jan 2023
Recommend
CEO approval
Business outlook

Pros

There are a lot of very smart people in the company.

Cons

In Q2 and Q3 2022 there were quite a few changes in leadership. The CTO left, followed by the head of diner product and others. The people who have since been promoted are not up to the job. They have a very abrasive communication style, fail to communicate their vision, and (maybe most importantly) don't have a firm grasp on the metrics.

Explore other reviews about OpenTable

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

1.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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