Dishonest, unethical, illegal tactics used to address operations/organizational changes - Mortgage Underwriter OneTrust Home Loans Employee Review

Thank you for highlighting the pros of our technology and how it supports the sales team. We go to great efforts to implement technology that supports all departments and helps to make our organization more efficient so at the end of the day we can better serve our customers. This is also why we tie bonus structures to company goals; we are focused on providing our customers with the highest level of service. Our auto loan assignment technology simply removes the requirement to assign files manually to an Underwriter. Across every rank of the organization team members have expressed excitement about this technology as it improves our processes. We have assigned a team to regularly monitor the assignment levels and manually adjust files when needed. The statement made regarding said technology is a personal opinion and doesn%E2%80%99t reflect the sentiment of the Underwriting department or the organization, as it has positively improved efficiencies for the team. Although things are not perfect at any employer, we as a company aim to be transparent in our direction and approach. We have minimum production standards, as all companies have in this business, and regularly discuss these standards with all departments. Our company has been fortunate to have a great team that understands the highs and lows of this industry, months of high loan volume and months of lower loan volume. Fortunately, our company has been very busy and has not experienced many of the lows. In the last several months the mortgage industry has seen a significant volume spike. When volume is as high as it was due to the spike, nearly all operations team members were putting in overtime and being compensated for this overtime. We have paid and continue to pay a significant amount of overtime and take this very seriously. There has never been a case whereby overtime has not been paid. Our bonus plans are very clear and detailed and are by no means structured to avoid paying overtime. Unfortunately, we believe this review is coming from an Underwriter who was terminated for performance. We recently had a HUD audit, which is common for every mortgage company every few years. During the HUD audit, it became apparent there were alarming issues as it related to quality, defect rate and the overall delinquency rate on this Underwriters%E2%80%99 production. Although we are disappointed by the review, we feel this review was posted as a direct result of being terminated for quality issues.