Employees not important - Assistant Branch Manager OneMain Financial Employee Review

2.0
28 Dec 2018
Recommend
CEO approval
Business outlook

Pros

The pay is good better than a bank and benefits are good.

Cons

I worked for the prior company Citifinancial for over 20 years. At first it was a good company to work for but through the years the company was acquiring a lot of competitive consumer loan companies and it got soooo big that I felt upper management lost focus of the reason for their service. The customers. It didn't matter if the customer needed the amount they were qualified for it was you give it to them -no questions or be written up. I have a loan currently with One Main Financial and I have found out they haven't changed. The branches have no authority for anything. Everything needs to go through management that have no clue what the customer is experiencing just what the paper shows. The atmosphere is so cold-not welcoming.

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OneMain Financial Response
7y
Thank you for your comments on our process. At OneMain, we believe in delivering unsurpassed service that exceeds our customers’ expectations while providing products that meet their needs. We are constantly working on finding ways to empower our team members to help deliver excellent customer service. Your comments will be shared with leadership. If you would like to speak with someone further, you can begin that conversation by emailing hrsocialmedia@omf.com. - M.S.

Explore other reviews about OneMain Financial

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Collaborative work environment, hybrid schedule, great leadership

Cons

None so far this year

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OneMain Financial Response
1mo
Thank you for sharing. We are happy to hear about your positive experience.
1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Your peers. I have a great group of co-workers though multiple have left because of HORRIBLE direct management in the AM department.

Cons

Low hourly pay. Tricky incentives. Shark like environment. Terrible and I mean TERRIBLE managers. Favoritism runs rampant at this place and goes unchecked. Lazy, incompetent department manager makes up his own rules (you MUST use your break time to go the bathroom) which goes endorsed by his superiors and HR. Reward people who live at that place and work insane OT hours because of the low pay, but crap on people working the normal amount of hours because you’re based on the “average”. Truly one of the worst management staffs I have ever seen coupled with lackadaisical training and one of the dumbest rules I’ve ever heard of…you must be at One Main for ONE ENTIRE YEAR before you can transfer out of the department or move up. Trust me when I say run as far away as you can from this place.

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OneMain Financial Response
3w
Thank you for sharing your feedback. We're committed to fostering a positive and transparent workplace and value our team members input. If you'd like to provide additional details, please feel free to reach out to HR for review.
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