Poor Management and Inequality - Account Manager OneDigital Employee Review

2.0
4 Jun 2024
Recommend
CEO approval
Business outlook

Pros

-There are many great people who work at OneDigital. I made many friends, many of who were very supportive and helpful. -Quality company bonding time -Nice office space -Expanding and growing business

Cons

-Extremely poor management -New consultants are not trained to be managers, they automatically jump into the role. Little to no management/leadership training, which is evident. -Very immature managers (My manager talked negatively and made fun of everyone in our office, as well as our clients and the insurance carriers. She is a toxic and cold person.) -Zero consistency across teams. If you get a bad manager, you’re stuck and because they are the consultants, you have no say in anything. -The company promotes communication and team support, but when it comes down to it, they do not treat you like humans. -Manager has no conflict resolution skills or ability to see outside of her viewpoint to help you become better. No advice, no open conversations, no communication about how I feel, simply just work conversations. -A revolving door company. You are treated as just a number and a machine to get work done. No empathy or compassion. I was treated like I never mattered after all the work I put in to support my team/manager and the company. -Commission earnings are inconsistent and when you begin receiving commissions is inconsistent across teams. If you work for a newer consultant, you will not make nearly as much money as other teams until they grow their book of business. How much money you make depends on what team you happen to land on. -You are basically a slave to your manager, who has no problem replacing you. -Lack of support, compassion, and empathy for your real life issues that occur both inside and outside of work -Managers cannot take feedback or listen to individual needs. The managers try to make it a one size fits all mentality, which is just not the case given different team dynamics, different number of team members, different books of business, etc. -My mental health has struggled immensely from this job because of the work I put in but the lack of support, guidance, and appreciation I received. -My manager made me feel extremely uncomfortable and micromanaged my every move. -Little to no training, you learn as you go.

Explore other reviews about OneDigital

5.0
17 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Strong company culture focused on taking care of employees and clients. Excellent place to work, as long as you're willing to put in the time and effort.

Cons

Not necessarily a con. Still a relatively young, and growing firm that is building out structure.

1.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The people you meet while working at OneDigital are genuinely great, and I’ve formed several lasting friendships during my time there.

Cons

Employees are often treated as numbers rather than individuals, with performance measured by metrics that are frequently outside of their control. Upper management regularly sets or changes performance expectations without effectively communicating those changes to frontline agents, making it difficult to meet evolving standards. Employees are also closely monitored, including being timed when using the restroom. Arriving even one minute late can result in a write-up, while upper management is often able to arrive 5-10 minutes late without consequence. During peak seasons, employees are expected to work 10-hour shifts, six days a week. When business slows, the office closes for two weeks, leaving hourly employees without pay. While there is an opportunity to earn back some of that lost income by working additional hours during peak season, it is not guaranteed. Overall, there is a noticeable disconnect between upper management and the day-to-day realities of the job. Many decisions and expectations do not reflect the challenges employees face in the current market, leaving staff feeling unsupported and undervalued.

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