Pros
None that I can think of.
Cons
Current management is focused only on metrics through ticket system and not projects. Does not allow employees to focus on projects and instead drains the life out of them with tickets. Talk to an employee via teams for over 5 minutes? Better make an interaction ticket. Talk to someone over the phone, better have an interaction ticket. Need to go to the doctor? Fill out PTO even though you are salary and work way passed your daily hours and even weekends. Try to take some time off based on overtime worked, which they promised, nope...you're getting pay deducted. You will be on-call 24/7 for 7 days a week every month. Don't answer the phone? Better fill out the form for the higher ups to review and then scold you, regardless of the situation. They removed a critical system from the org, well that's your problem and why it's no longer working. Seriously, avoid this company.