Coordination issues - Customer Support Omnicell Employee Review

I started employment in my work function in a family-like atmosphere where all persons would help with an issue of their understanding and would willing to bring you to the same understanding (proved that time allowed). I was simply rated on my ability to provide quality help. I ended my time at Omnicell being a subdivided individual that was not kept well informed. My productivity suffered in this cold and calculated, negative focused atmosphere. The stress of having nobody to back me up was great. The pressure to increase performance while being provided little increased knowledge and guidance was unrealistic. Those who were my foundation moved to other areas or found employment elsewhere often resulting in replacement personnel that had less knowledge than I already possessed. The persons that replaced those of experience, on next level up of the company's hierarchy, often focused on scholastic type resolves not experience narrowed to this company's function. The new rescheme needed to focus on an individual’s ability to improve the future of the company by getting to know them rather than rely on unproven calculations from numbers that seemed to have no solid basis from cold world described above. I hope it has changed for the friendly, founding people I left behind. The subdivisions within the company were divided in function and only focused on that function - not so bad if there is constant coordination across those divisions. I did not see much of that in my area. Omnicell as a whole is dispersed and impersonal.