Management will make it or break it - Brand Associate Old Navy Employee Review

2.0
25 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Care about employees actually taking their breaks. The scheduling is also very flexible. I also liked the LUYL hub where employees could earn points that could be spent on rewards. The other brand associates were also very kind and helpful.

Cons

The cards are pushed too much, especially for what it is. A lot of what leadership thought of you was dependent on how well you sold the card. The general manager specifically would talk down to us a lot about card and job performance. There was also a group of managers that would talk behind the employees backs, especially if that employee had just put in their notice. This may just be an issue at my location, however it created a very unprofessional environment. If you needed to call out of work for whatever reason (i.e family emergency, illness) they would ask you if you could still come in to work a later shift.

Explore other reviews about Old Navy

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is hard to achieve

Cons

Requirements changing all the time

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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