Terrible Onboarding, No mature leadership, Too worried about managing up vs help new employees be successful - Customer Success Manager Okta Employee Review

1.0
21 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Product. Thats it. Maybe weekly Company meetings. ONE manager on the East Coast recognized the need for addition in person training for CSM duties, but it was frowned upon in the other regions.

Cons

Leadership is so worried about managing up, they are forgetting those that are onboarding in this Zoom culture. They are quick to judge and at that point you are in trouble. Women do NOT support women. Executive leadership is not understanding or knowledgeable about new teams, new employees and onboarding for new members. Immediate leadership does not follow the culture values of transparency, empowerment and more. In this remote culture, there is ZERO effort getting to know a person and how they can best perform. Many new people in the last six months I know are looking for other jobs as they just don't feel supported. Again, immediate leadership ONLY cares about managing up or bottom line vs onboarding new employees to part of the team. Other team mates are NOT encouraged to help new employees unless you happen to have the JOB of "buddy". No team, no leadership trust, no fun, no creativity. Terrible experience and place to work. Management would call me at 7:30 on a Friday night with half baked ideas - during my dinner with my family. Management routinely doesn't pay attention in 1:1 meetings - checking their SLACK, or phone and more. Worst experience I have ever had as a new employee. I feel bad for their customers. Huge changes in the product have been announced but for existing customers it may take one or two years to get updated.

Explore other reviews about Okta

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Well-structured and highly organized. Lots of learning and growth opportunities, autonomy and ownership. Companywide AI trainings and certification. Great people

Cons

Two-year limit on contractors and not a lot of headcount to convert contractors to FTE

1.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Smart, talented, and supportive colleagues. Interesting products and the opportunity to work on technology that impacts many customers. Good work-life balance in most teams. Collaborative culture with opportunities to learn from experienced peers. Strong brand recognition and valuable experience for your resume

Cons

Cons Recognition is lacking, especially for individual contributors. Strong performance and consistent delivery do not necessarily translate into career advancement, promotions, or meaningful salary increases. Growth opportunities appear limited for ICs, while management roles seem to receive a greater share of advancement and compensation opportunities. After several years, many individual contributors may find themselves reaching a career plateau with few clear paths for progression. If career growth, promotion opportunities, and compensation advancement are important priorities, it may be worth evaluating other opportunities once you’ve gained experience here

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