Octopus Energy

2.0

9 Oct 2024

Recommend

CEO approval

Business outlook

Pros

While there were some positive aspects, such as like team collaboration or work environment, can't say that you as a employee in case you need any sort of support, or if it happens that your manager just doesn't like you, nothing to do with your work ethic, will be able to find any sort of support, you will be left at the mercy of this person with no HR to be involved. Forget about employee rights and all those sorts of things.

Cons

The absence of an HR department significantly impacted my overall experience and ultimately affected my well-being. Without HR, essential processes—particularly those related to employee welfare, feedback, and conflict resolution—were poorly managed. Unfortunately, if you're assigned to a difficult or unprofessional manager, there's no formal avenue to raise concerns. In my case, this led to an abrupt and, in my opinion, unjust termination. My manager appeared to instrumentalize the situation for own gain, This was all possible because I had no HR support or higher management involvement to intervene or ensure fairness. My resignation was the result of how poorly the situation was handled, lacking oversight, transparency, and support from those in higher positions. Having a dedicated HR team is crucial for ensuring fair treatment, providing conflict resolution avenues, and maintaining a healthy work environment. I hope the company prioritizes developing HR resources and ensuring senior management is more involved in employee relations to prevent similar situations from escalating.

Octopus Energy Response

Thanks for taking to time to leave your review. It's good to see you enjoyed aspects of your time with us despite the specific circumstances of your leaving. Certain topics you have raised are concerning, and I'd like to take this opportunity to address each of them. To your first point, we've spoken a lot as a business on not having an HR department - which I totally understand is not for everyone. However, the absence of a centralised HR team does not mean that we do not prioritise and operate all employee welfare matters, feedback or conflict resolution as an organisation. In fact, it's quite the opposite. We have a distributed function and empower our managers and leaders to handle situations that arise in their team and should that not be effective, employees always have the avenue to escalate their concerns, where they see fit. We are constantly investing in training to better support our managers with these conversations. With respect to the experience of management and having no clear channels to speak to anyone, our priority is not to create a difficult organisational system and our leaders operate very open ways of working. I'm sorry that you feel this didn't play out in practice during your time with us. The leadership tone at Octopus is extremely people centric focussing on creating and sustaining a safe environment for any employee to raise any concerns, including to our SLT. We will consider how best to continue to emphasise the ethos of open leadership to employees. Any dismissals are considered seriously as they have an impact on those that leave and those that stay and such decisions are not taken lightly. I understand you feel your termination was unjust - which is a huge shame - it's certainly difficult for both parties when things don't work out. If you would like the opportunity to run through this in more detail so we can understand your experience more deeply, please do reach out. Wishing you the best of luck with your future endeavours. Malcolm Finn, Group Financial Controller

Good on Paper, But Fails in Employee Support - Accounts Payable Specialist Octopus Energy Employee Review

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