The worst job I have ever had. Controlling management, poor support for staff, poor pay when compared to industry standard. Limited in how to help customers. Was given a stern talking to for discussing pay with colleagues, and had no one to report this to as no HR department. Some Ops managers have a years rent paid where energy specialists are denied pay rises until they complete two specialisms. Colleagues have poor mental health due to lack of support but the company preaches it is one big ‘family’. Extremely toxic environment that is hidden underneath free cereal and booze.