Terrible company - Energy Specialist Octopus Energy Employee Review

Hi there, Thanks for your feedback, and more importantly thanks for your contribution to the team over the time you spent working with us. We know you did a lot to look after our customer base. I really hope you gained new skills & experiences from working with us, and that it will be useful to you in future roles. We are aware of a small number of timing issues with wages in the past due to organisational issues. We agree that any issue with wages isn’t good enough, and as a result we’ve hired someone to lead on this. Being clear about expectations for all candidates is also something we are improving, and I think your experience came from last minute decision making, and adapting where the need is greatest at the time. These things are fundamental to how a start-up functions & grows, but we’re finding a better way to balance these now. Larger, more traditional organisations function differently to this, and sometimes people prefer that really clear and highly organised environment. Travelling for training is very important to us, and something we put a lot of investment in to. Most attendees really see value in it and it takes place across sites for a reason, to help new colleagues build relationships in each locations to establish them in the company. We do put a lot of emphasis on the social side of things in the office, and again it’s something most of the team really appreciate. We can always do more to focus on Wellbeing, and we’re making some good progress on this. Wishing you all the best in your future employment and thank you so much for the work you did with us. Again, we appreciate the feedback, and hopefully you can take some great learnings from your time with us. All the best, James Doyle Ops Manager