Was better before... - Inbound Customer Service Representative OSP Group Employee Review

Love working here! Friendly coworkers that are always building you mentally to fulfill your goals in the workplace and outside of the workplace! A great place to develop with trainers that are always working to constantly support you! It is mirror based so the work you put in is what you will get out of it! The best culture you can find it is so unique and to work here was the best opportunity that happened to me!

It is a lot of work but it is worth every minute spent, you aren’t only working for the job you are working for yourself.

OSP Group (f/k/a Brylane, Redcats, Redcats USA) afforded me many opportunities throughout my tenure with them. There is a strong emphasis on cross-functional projects, and you are best served if you take the time to learn how you impact other departments. Working inside a medium sized company affords visibility to executive management. The CEO is a sharp guy who asks the right questions about the voice of the customer. Ultimately, my primary reason for leaving was due to change in career and industry.

There is a limit to advancement once you reach a certain level, but this is common for most companies. However, if you are considered a high potential associate you will continue to be rewarded commensurate with your contributions. My biggest complaint is the company's cultural tendency to be myopic on budget issues at the expense of innovation and improvement to customer service. Obviously controlling costs matters a great deal, but too much time is spent reviewing, explaining, and revising your budgets on a continual (read: weekly) basis. This time and energy would be better spent on true root cause analysis of underlying issues for budget variances to avoid repeated mistakes. Finally, internal management development training has been drastically reduced over the last few years resulting in a marked decrease in retention across the company.