Pros
A select few people actually care about other people. There are some good supervisors that care, unfortunately, their hands are tied by upper management.
Cons
One, even if you are lucky to get a decent supervisor who actually cares about their employees, their hands will always be tied by upper management who cares absolutely nothing for their workforce. Two, if you are unlucky to get a supervisor who absolutely detests you for whatever personal reason, expect to have no opportunities for advancement and expect to be written up for literally any slight infraction. For instance, I had a manager who detested me who made a point to comment about me daily on a personal level. Including telling me to cut my long hair (I'm a female), yelling at me for drinking an energy drink at 5PM on a Friday when my shift ended and I didn't work on weekends, telling me that my "shyness" (actually severe social anxiety) needed to be "fixed" and that it wasn't valid, and telling me that a prior complaint that I had with the company which was reported to the Department of Labor (and I won the case) was my fault. There were constant comments about my person, my disabilities, and my life choices by this select manager. This same manager also failed to actually train me for the position and blew of questions, despite the company supposedly having an "open door policy", and in the end she fired me since I could not do the job alone. I reported it to the Director, her boss, and was fired shortly thereafter right after returning from an FMLA leave. Lower level employees are constantly used and abused. For instance, the call center employees are constantly told that the more they volunteer the more likely they will be selected for advancement opportunities. This is a blatant lie. It is only about who you know and what upper management individuals you suck up to. Any volunteer work is moot. If you work for this company and are a female and choose to have a child. Expect to have to adhere to EXACT break times to be able to use the bathroom, pump, or puke. Anything outside of breaktimes can and will be punishable. And, yes, this is where I reported them to the Department of Labor for being a nursing mother attempting to pump when I needed to. I was told I was only allowed the time allotted by them. By the time the DOL stepped in, the stress and anxiety from being told I was close to getting fired daily caused me to lose the ability to produce milk for my child. Having any disability makes you a lesser valued employee by management and HR. It appears that it is a normal business practice for HR and Management to make you feel inferior and like you shouldn't be working at all if you have a disability. I also had a manager tell me to go on disability while I was pregnant. If you encounter a sexual harassment issue (or any harassment issue), expect management and HR to make you out to be the instigator. For instance, a male I worked with made lewd and vulgar comments to me when he discovered I enjoyed romance novels on my breaktimes. I was ordered by HR to never bring my books into work again. The covers nor titles were in any way suggestive. This man later went on to attack someone in their parking garage elevators. Expect to be vilified for using time off or taking offered time off. If you do not participate nor support United Way for any reason, even if it is for religious reasons, expect to be harassed and vilified for choosing not to. Expect to be forced to attend business meetings where the white race is vilified and talked about like trash. Expect to be recorded or reported should you in any way vent to a coworker about difficulties you have at work. Also, you will be branded as an instigator, vilified, and will eventually be reprimanded for having spoken in any way negatively about the company. If you correct a supervisor at any point in front of another employee, even if you are giving correct information and the information the supervisor is providing will ultimately get yourself or your coworkers fired, expect to get reprimanded and disciplinary action for making said supervisor look bad. And also expect to get treated like trash from said supervisor for the rest of your employment. I could go on and on about what I witnessed and what I experienced working in that hell, but I've wasted enough of my time on that place. For anyone considering working here, please reconsider. I promise you there are better, higher paying jobs out there doing the same work with far less stress, anxiety, and that will treat you a million times better. I have seen numerous people who never experienced depression or anxiety until they worked for this company. I heard numerous people have mental breakdowns, consider taking their own lives, or just losing it over a job. This place isn't worth it. The benefits aren't enough. Nothing they could offer is worth what they will put you through.