Not bad, but be aware... - Queue Master NucleusHealth Employee Review

3.0
13 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Co-Workers are good (mostly). If you like working overnight/graveyard this is perfect. Thrive in a call center environment? This is for you. If you like learning, this is the place for you as there is a lot to learn if you haven't spent time in a healthcare environment.

Cons

Training is not good and you rely on busy co-workers to be available to answer questions, mostly through Microsoft Teams. You often get agitated callers because the company has a hard time meeting their SLA's due to a shortage of Radiologists, so be prepared to be a punching bag. High turnover rate & burnout because of the overnight hours and because of the difficulty to get time off.

Explore other reviews about NucleusHealth

5.0
25 Aug 2023
Recommend
CEO approval
Business outlook

Pros

They are well stocked with snacks and beverages in their kitchen and the Thursday lunch's are great. Management is good and the CEO, Claude Hooton, is a great leader and very personable.

Cons

Mobility is not the best.

2.0
7 Dec 2023
Recommend
CEO approval
Business outlook

Pros

This company provides solid health and dental benefits that could be beneficial for you even if you don’t have a family The work environment in itself is typically quiet Stocked kitchen for snacks Hybrid Schedule for most people Opportunities for Overtime This company is a trailblazer when it comes to the radiology industry and there is potential for it to be very successful over the years.

Cons

This company has consistently shown that you have to know someone to get anywhere. Unfortunately “we’re like family” can be taken in a way more literal sense than one would typically expect, because people end up in relationships with coworkers, or get jobs, internships or flexibility and special treatment because their family knows someone in leadership. When one person is told that they can’t get their schedule adjusted because it’s not “feasible” yet there are people who get to work from home or have flexible schedules because they have a family member in leadership, it’s a slap to the face. Leadership will go out of their way to make positions for someone they like Leadership will also actively treat the people they are not fond of with disdain, and enough passive aggression to cause people to quit. In a most recent example where there were raises, there were people who worked in the credentialing department for several years, yet did not see a significant raise compared to the people who were favored and had worked for the company for less than a year. The former were told that they could have more “improvements” even though these people took on significant work load because there were not enough people to take those loads. They have lost people who were with the company for years, because of this. There is no benefit to being loyal to this company because of incessant nepotism and cronyism. The diversity and inclusion here is also very performative. National Holidays like Juneteenth is not a holiday that is acknowledged in the company schedule, but employees are “welcome to use their PTO” to celebrate?… That’s a little odd. They don’t acknowledge Black History Month, But they do acknowledge, celebrate and decorate for St. Patrick’s Day, Cinco de Mayo etc. It’s very reflective of the company as a whole and the diversity and inclusion can be improved. There have been attempts to include credentialing into meetings with other departments, but it doesn’t really do much to improve the core issues and people still lack confidence to bring up ways they would feel supported by the company because corporate jargon will quickly shut it down.

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