Great Cakes, Bad Behind-the-Scenes - Guest Service Representative Nothing Bundt Cakes Employee Review

Incredible workplace when the manager is good.

Can get very busy and overwhelming especially around holidays

Flexible schedule as long as GMs are willi no to work closely with you to make sure you are scheduled what you want. They work oppsitie/similad hours as long as you both are scheduled over 40 hours.

HR is unresponsive, they forget to send you your offer letter that explains PTO, sick days, etc. District managers get away with doing the bare minimum and not training you properly to manager an entire bakery alone. Firing GMs for not meeting sales goals which can be out of your control. Executive leadership refuses to communicate with bakery management. Lots of situations that you are not prepared/trained for. They expect management to work full 45+ hour weeks and do most of the job duties that regular staff would do so that labor does not exceed sales. Stuck having to explain why employees are lacking hours/can't pick up extra hours/shifts.