Toxic work environment and leadership - Customer Success Northpass Employee Review

1.0
7 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Good benefits and pay, but NOT worth it.

Cons

Worked for Northpass for 7 months and while it started positively, it quickly took a very sharp turn for the worst after the company received venture capitalist funding. This caused extreme volatility and no one at the company felt safe because the CEO is trying to make material changes to roles, responsibilities, and procedures on seemingly a day to day basis. Management will befriend you and make you feel welcome only to completely blindside you in the end. Lastly, there have been SEVERAL key employees in management to leave over the last couple of months, showing the toxic work environment that is created here. Everyone is replaceable and that mindset permeates throughout the entire organization.

Explore other reviews about Northpass

5.0
10 Dec 2021
Recommend
CEO approval
Business outlook

Pros

- Northpass provides a great working culture that helps cultivate real relationships amongst colleagues - The ability to collaborate on deals with anyone in the organization, including the Leadership Team - Marketing constantly keeping my calendar full with qualified leads - Competitive commission plan - "SHOW ME THE MONEY!"

Cons

- It is a competitive market

4.0
29 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Leadership Compensation Team Culture Benefits

Cons

Competitive Landscape Made Deal Cycles Tougher Than Expected

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