If you enjoy inconsistency and deception, then this is the place for you! - Call Center Representative North Employee Review

2.0
23 Mar 2017
Recommend
CEO approval
Business outlook

Pros

-Very casual dress policy, including hoodies and sweatpants. -Most employees were great people. They are the type of people who you could approach and hang out with outside of the office. -401K match is impressive. -Facilities, on the surface, are pretty nice and modern.

Cons

I don't even know where to begin... -To start, you will never get a straight answer about ANYTHING. Policies show no consistency from top to bottom. You will get a different response to the same situation repeatedly, making your job difficult and frustrating. Changes to company policies often come via word of mouth and often much later than you should have heard them. Most of what you are taught in training is flipped on you when you actually get to the floor causing mass confusion among employees. Transparency is a buzz word in this company and nothing more. It's unbelievable considering management openly acknowledges this is a huge problem and it still isn't getting addressed... -Workload gets ridiculous due to high employee turnover. Employees aren't compensated properly in comparison to the work they do. Also, there is no bonus structure. Where is the incentive? -Lack of resources to properly do your job. Your systems are often broken or less than desirable. The worst part is when reaching out to get assistance you are sometimes made to feel stupid for even asking the question. Does that sound like a good way to keep new employees around and happy? -Constant shift of managers from other departments who are unfamiliar with their new department. -Toxic environment. Employee confidence is low as many don't wish to be there anymore. However, some ride it out and don't even care about the problems. You either drink the Kool-AId, stay in the same position for a decade, or transfer/quit as fast as you can. That's not normal.

Explore other reviews about North

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Joining this company has been well beyond my expectations. The culture is incredibly supportive, for the talent team (Mollie) combined with the training, nothing has beenless than exceptional, and the benefits reflect a true investment in employees. It's easy to understand why the company was recognized as one of the best fintech companies to work for in 2023. From day one, I've felt welcomed, valued, and set up for success. I feel incredibly humbled and grateful to be part of such a talented and people-focused organization. If you get the chance.. dont hesitate

Cons

Wished I had started my career here years ago!

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North Response
3d
Thank you so much for taking the time to share your experience! Everyone on the team was absolutely thrilled to read this, and it is a true honor to have you working with us as a Partnership Director. We are glad our training and benefits made you feel supported from day one. We work hard to create an environment where everyone feels welcomed and supported from the start! This is what we call being Experience Focused. Your shout out to our training program also hits right at the heart of our core value of Intellectual Curiosity AND gave our Learning & Development team a reason to high five, so I am grateful for that! Thank you again for taking time out of your busy day to provide us with this feedback; We appreciate you!
5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

I’ve worked at North for several years and have had the opportunity to grow both professionally and personally during my time here. One of the biggest positives is that the company promotes from within and gives people opportunities to advance if they consistently perform and take initiative. Leadership roles are attainable, and hard work does get recognized. The sales environment is fast-paced and performance driven, which can be a great fit for motivated individuals who enjoy challenges and growth. I’ve worked with a lot of genuinely supportive coworkers and leaders who are willing to help newer employees develop their skills. Like most sales organizations, there can be pressure tied to goals and metrics, and work-life balance may fluctuate depending on your role and workload. The pace is not for everyone, especially if you prefer a slower or more structured environment. Communication and processes can also evolve quickly, which sometimes creates growing pains. Overall, I would recommend the company to someone who is ambitious, coachable, and looking for long-term growth opportunities in sales or payments. Your experience here will largely depend on the effort you put in and your willingness to adapt in a high-performance environment.

Cons

My cons aren’t really cons. My entire review is a pro.

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North Response
1d
Thank you for sharing your experience with us! We love hearing how you’ve grown personally and professionally over the past five years. Promoting from within and recognizing hard work are core to our identity, and we’re thrilled you've experienced that supportive environment firsthand. Your dedication perfectly embodies our Learning is our journey philosophy. We appreciate your reminder to keep listening and caring, and we're committed to doing just that. Thank you for being a vital part of our team!
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