Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      NiCE

      Engaged employer

      NiCE reviews

      Don’t touch NICE with a 10 foot poll! - Director NiCE Employee Review

      3.0
      26 Apr 2023
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice has the best software in the contact center industry. There are alot of competitors but everyone knows Nice is the best.

      Cons

      It has been 7ish years since Nice acquired inContact and the Culture now sucks! The Exec Leadership does not care about the employee. They want employee to loyalty but they are not willing do anything extra to get it. The Execs think that driving by the stick will hit numbers where it is actually is doing the opposite. There are good things about Nice but stay far away if you want a company to back you and help you succeed cuz you will not find it here. You will find a company that only wants you to shut up, listen, and follow orders.

      avatar
      NiCE Response
      3y
      Thank you for your comments. WOW! Almost a decade at NICE, congratulations! We were happy to read that you feel that NICE is the best software in its industry! Our employee surveys consistently show that there is great satisfaction with the leadership of our managers. If you feel otherwise, we encourage you to reach out to your HR business partner to further discuss your specific concerns.

      Explore other reviews about NiCE

      5.0
      29 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, Good tech stack, and engaging team

      Cons

      Pay scale, benefits are weaker compared to other companies of this size

      4.0
      25 Feb 2026
      Sales development manager
      Recommend
      CEO approval
      Business outlook

      Pros

      With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

      Cons

      The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

      avatar
      NiCE Response
      2mo
      Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
      See reviews by: Helpful|Rating|Date|All
      Related searches: NiCE jobs | NiCE salaries | NiCE benefits | NiCE interviews
      NiCE reviewsNiCE Director reviewsNiCE review