For freshers support role is not a good option at NICE - Technical Support Engineer NiCE Employee Review

4.0
23 Sept 2018
Recommend
CEO approval
Business outlook

Pros

I am a fresher who joined NICE as a Support engineer and this is my honest review 1)The company is very good for R&D position (freshers) but not for the support 2) Training provided to freshers is very good and the trainers are very experienced 3)Great Allowances and free cab facilities for people coming in shifts 4)Software that this company makes are considered best in market

Cons

1) For freshers in Support there no learning opportunities 2) No use of technical skills 3) Anyone who can speak English can do the job of Support. No need for Engineering degree 3) Job description mentioned during placements is completely different from the actual job 4) Working in shifts is very stressful 5)The company is great but job profile is not 6) Have to come even on national holidays

Explore other reviews about NiCE

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

Cons

Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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