The whole model runs on clients not noticing - Client Service Account Manager Nexxen Employee Review

1.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

You are given a paycheck

Cons

I was a client services account manager here for four years, which basically means I was the one cleaning up after sales and facing clients when things went sideways. The product just doesn't do what it's supposed to. I sat there watching clients drop tens of thousands of dollars on campaigns that ran mostly on made-for-advertising sites, the garbage inventory that exists purely to eat ad spend and give nothing back. And I was the one who had to talk to those clients after. This wasn't a one-time thing or a bad month. It was just how it went, the entire time I was there. Leadership genuinely does not have a handle on the business. The direction changed constantly, there was no real strategy, and honestly it never felt like the people in charge understood their own product or the market. Four years is plenty of time to figure out if something's a rough patch or just how the place is. It's the latter. And the sales team gets thrown to the wolves. Reps would go in front of clients barely understanding how the product works, so they couldn't answer basic questions or pitch it honestly. Not really their fault. But it became client services' problem to fix, and eventually the client's problem to pay for. If you're thinking about working here, think harder. And if you're a client thinking about spending money here, think even harder than that.

Explore other reviews about Nexxen

5.0
14 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Cool tech, get to work on everything

Cons

Stingy when it comes to spending money on employees

1.0
6 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Snacks and seltzer If you enjoy observing organizational dysfunction up close, you’ll gain plenty of experience

Cons

This company often feels more like a marketing operation than a technology company. The core product has significant issues and clients continue to leave, yet leadership prioritizes expensive client events instead of investing in fixing the platform. Layoffs repeatedly target operational staff while executive leadership appears untouched. At the same time, executives maintain private offices while employees are required to come in three days a week to compete for limited desks. Many people end up taking calls from open desks because there are not enough conference rooms. Large portions of work continue to be outsourced while teams in other regions are reduced through layoffs. The culture also discourages raising concerns. After I spoke up about being treated poorly by my manager, I was included in a later round of layoffs. Whether intentional or not, it sends a clear message about how feedback is handled. Between the product instability, constant restructuring, and leadership priorities, it is difficult to see a long-term path for the company or its employees. Employee turnover and client churn both seemed to be increasing during my time there. There appears to be a significant disconnect between executive leadership and the day-to-day realities of the teams running the business.

4
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