1.0
10 Nov 2025
Former employee, more than 10 years
Irvine, CA
Recommend
CEO approval
Business outlook
Pros
When I was at NT, they were open to work from home without too much micro management.
Cons
The list is too long... they did everything they could to not pay their sales people what they earned. They lied constantly about their CSAT score. 98%??? Compete lie. They bleed clients like crazy. Terrible support. Support callback SLA's were 1 hour. Reality... 4+ hours to a day or too. NOC repeatedly under performs. Not a real NOC either. Just a person or two there after work hours. If they get an alery, they generally would toss it over the fence to the next crew. Their main objective from the ELT is to serve the PE group, not the clients. I'm shocked they are still in business!