22 Oct 2024
New Western Response
1yIt’s unfortunate to hear that your experience at New Western fell short of expectations. We recognize that flexibility in scheduling is important, and while it’s good to know you found that aspect beneficial, we are concerned about your feedback regarding management and support.
Your perspective on turnover and structure is noted, and we acknowledge that these areas are critical to ensuring a positive experience for our team members. Our goal is to provide a supportive and structured environment where agents can thrive, and feedback like yours helps us identify where we need to improve.
Caring for our employees and creating an environment of trust and development is a priority for us, and we are constantly working to refine our processes and enhance communication across teams.
We appreciate the time and effort you contributed during your tenure with New Western and wish you success in your future endeavors. If you have additional insights to share, we encourage you to reach out to engagement@newwestern.com to help us better address these concerns.