Big lay off - Customer Care Representative New Balance Employee Review

1.0
9 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Used to be a highly productive department and focused on employee success.

Cons

Minimized employee rolls and finally cut entire department without warning for lower cost 3rd party.

Explore other reviews about New Balance

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, supportive team and management

Cons

Disorganized when it comes to dealing with the back of house with stacked up boxes of shipment.

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Awesome team, great environment, awesome work-life balance

Cons

Area is pretty outskirt from the city, distance between offices are too far

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