Stay away at all costs. - IT Support Specialist Network Architects Employee Review

Everything here is a con starting the minute you interview to your first day here. There are so many cons to list here but will start with the biggest cons. Management: Management here is plagued with unpleasant, unprofessionalism that starts with the owner. He is very verbally abusive towards his support staff that he will go off on random rants, and topics that are not exaggerated in previous reviews by any means. He’ll yell at the team as a whole, and make excuses for his own failures, and inability to run a successful IT company. He lacks a general understanding of IT but yet doesn’t trust his support staff unless you’re a rare favorite of his or a brown-noser like some were while I was there. He has pet peeves that range from minor things such as one of his TVs turning off which he’ll ask where his TV display is, and why it’s off. Oh by the way he has this perception that clients will walk into his office and see stats or ticket closure rates on his TVs and think they would care, but with his lack of understanding he doesn’t realize most clients could care less and often wouldn’t understand what they were reading, but it just shows his stupidity. He will also randomly just come out to the main floor and start talking loudly, and for his clients to hear without checking if someone else is on the phone. It’s no wonder he cannot keep clients because he proves his unprofessionalism everyday to clients. He also doesn’t deliver world class IT services. I could name 3-4 other MSPs that do but he doesn’t compare. The CTO is not far off from the absolute worse technology manager I have ever witnessed in IT he too lacks so many IT skills and really is just at network architects to be the owner’s personal own hand puppet. The CTO will conduct his morning meeting, and go off an agenda of all criticisms towards support staff some of it is fueled by the owner from previous comments from the day before but either way he is not looking to praise any support staff. Usually someone’s name will come up “unless you’re a favorite” and your name will come up for your lack of attention to a support ticket or a minor mistake you made which he will turn it around that the employee is not a skilled IT professional or was too lazy to work. Just look at his own childish responses to other negative reviews this is the person you’ll have right deal with on a regular basis. Polices: The biggest pet peeve they have is on time polices the management will fully disclose your start and end times, but have an unwritten rule that if you’re not at your desk by 7:45am you’re considered late instead if you show up at 7:54am, 7:59am or 8:01am your name WILL be brought up in the morning meeting or you’ll get a red mark on your employee file. If you’re not a favorite expect your job here to last 3-6 months on average. Also don’t expect management to overlook if you leave right at 5pm unless both managers are already gone for the day. If they catch you leaving at your end time at 5pm you’ll most likely get reprimanded the next day. There excuses will be that you didn’t complete your work for the day. Other things to consider if you decide to work for Network Architects. You will have to count for every minute of work on your time sheet as if you’re an hourly employee that means if by the end of the week you put in 39.50 hours you will get a e-mail from the CTO explaining your lack of hours. Seems to me that they’re the ones that do not understand hourly vs salary employees. It will be rather difficult to account for every minute because they’re really not busy with tickets they will just waste your time. I highly encourage people to consider not working here, and look elsewhere your day will be miserable on your first day.