Used to be a nice place - Customer Service Netchex Employee Review

1.0
22 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Original management are hardworking kind people that care about each other and their employees.

Cons

Where to start… The company was a small local start up that was growing and doing really well until private equity came in. The original c-suite is now gone and replaced by people all over the country. The company culture is dead and gone. There are no values and the joy of working there is gone. You might ask: well don’t you get more money in exchange for the rest of the “perks”? Ha. Ha. Ha. The “huge” investment has been used to pay the salaries if the new regime of strangers that replaced the c-suite that knew all of their employees and genuinely cared about them. There have also been a few small acquisitions to “enhance” the overall product. But for those that were employed before the take over, we have barely gotten crumbs. Promotions used to always be from within but now it’s a bunch of remote randos that may come to HQ once or twice ever. It’s easier to mess over people you don’t know. And mess over they have! Bonuses have become a joke. The last performance review was an insult. Many people who had great performance reviews got literally nothing. Why? They were already paid “too much”. So the generosity of previous ownership has been replaced with an ethos of: these longtime employees are making too much money, they’re entitled expected to be squashed. Bottom line: if you want to work here you do you but expect the bare minimum in pay and benefits. If you hear that this was a company that treats employees well, that is the old Netchex and that has died. Also the thumbs up for the CEO is for the original. It hasn’t changed on this site but we’re also on the 3rd iteration of CEO since the originals were “retired”. The ratings for the subsequent ones would be significantly less positive

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Netchex Response
8mo
Dear Current Employee, Thank you for taking the time to share your detailed feedback. While we always encourage open and direct conversations with our teams and leadership, we also appreciate you voicing your thoughts here. We’re a company that’s constantly evolving, and our commitment remains strong—to build a culture that’s inclusive, meaningful, and a truly great place to work. We know things have changed over the past few years, and while change can be challenging, it’s also brought many exciting developments we’re proud of. We’d love to work together to continue driving positive change. Please feel free to reach out to the People Team—we’re here to listen, collaborate, and grow together.

Explore other reviews about Netchex

5.0
15 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company’s product has improved a lot in the last few years. Company is growing.

Cons

Culture is changing away from a laid back 9-5 to a startup culture focusing on getting things done no matter what.

5.0
30 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Netchex has been a great place to grow. It’s a fast-paced, high-energy environment where ideas actually get heard. I’ve felt genuinely respected by leadership and peers, and I have the freedom to push myself and my team to do our best work. If you thrive on momentum and want real ownership over what you build, you’ll do well here.

Cons

One thing to know going in: even at our size, we still have a startup feel. There’s a lot of opportunity to shape how things work, but the formal processes and structure you’d find at a more established enterprise are not standard. It’s a great fit for self-starters, but worth considering if you prefer a highly defined environment.

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