employer cover photo
employer logo
employer logo

Navy Federal Credit Union

Engaged employer

Slowly devolved into horrible workplace. - Anonymous employee Navy Federal Credit Union Employee Review

2.0
1 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits. Hybrid work model. Pay was okay.

Cons

Horrid micromanaging. Favoritism. If they need to cutback they will go back even 12 months to find the most minor infraction to fire you, especially if you are a higher paid tenured employee. They just did this to dozens of 10+ year employees. Constant fear of firing. Inundated with mountains on nonsensical emails you have to swim through to find actual important ones. Act like you are family until they need to cut back then you are nothing. HR department is a joke. Was great for the first few years then slowly began to become a daily nightmare. Ever since Cutler Dawson left Mary McDuffie and then Dietrich Kuhlmann could care less about family like Mr. Dawson did. NFCU died the day he left. Steer clear unless you want to work in fear. Supervisors seem like they were being held at gunpoint with few exceptions. There would be regular town hall meetings but any questions about important issues like pay or cost of living issues or constantly changing the promised hybrid work model that would never change are blatantly and remorseless skipped over. Usually a day or two later there would be a mass email essentially saying, “We understand the concern for not getting a cost of living increase. We don’t plan on doing anything about it.” That’s pretty close to verbatim. Seriously I can’t express enough not to go work here.

avatar
Navy Federal Credit Union Response
10mo
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.

Explore other reviews about Navy Federal Credit Union

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance. Great benefits- 7% 401K match, 3% pension, $1K HSA match. 4 weeks vacation and 2 weeks sick leave. Discounted rate on mortgage or auto loan. Company really values tenure and employee retention. Hybrid schedule with 3 times a week for people leaders, 2 times a week for individual contributors.

Cons

Ver relationship-based. If you can't network, you likely won't have much upward mobility. Can be bureaucratic depending on your leadership.

avatar
Navy Federal Credit Union Response
22h
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay can be decent at times Met some great people

Cons

Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

3
See reviews by: Helpful|Rating|Date|All