Went downhill fast... - Senior IT Manager Navstar Employee Review

Morale is low. Very impersonal company with little visibility. Constant turnover. Lack of direction/Constant change in direction. Over-promising and under-delivering to both customers and employees. Bad management sets up a chain reaction of staff turnover and customer dissatisfaction. When employees get mistreated, they quit. As new people begin their learning curve, customer service deteriorates. When turnover reaches maximum overload, new employees are usually just thrown into their jobs with little or no training and customers start to leave and never come back.