California Culture in Texas was muted by upper management - Travel Experience Manager Navan Employee Review

3.0
23 Nov 2020
Recommend
CEO approval
Business outlook

Pros

Founders wanted something different for the contact center! A contact center where people actually liked to come to work. It was an amazing feeling.

Cons

Unfortunately, as the site grew different styles of management came along with it. Those managers didn’t buy in to the vision the founders had. With that change, moral changed, SLA dropped, and instead of looking at what really happened. More task masters added more metrics, which drove moral deeper into the toilet.

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3.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Cons

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

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