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      Nationwide Recovery Service

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      Nationwide Recovery Service reviews

      Good place to work - Customer Service Representative (CSR) Nationwide Recovery Service Employee Review

      5.0
      2 Jun 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great family environment. remote and in office options, they truly care about their workers

      Cons

      not really flexible work hours, you get dinged for points if you have to call out for any reason even with a doctors note and they put out your schedule a month early so it is hard to pre plan absences, not great remotely if you have children they still would like you to get a babysitter even though you will be home which is still understandable as well because you will be taking calls and making calls

      avatar
      Nationwide Recovery Service Response
      4y
      Hello, thank you for taking the time to review our company. We appreciate your feedback and will take your suggestion to the appropriate people to see what we can do about your advice. If you have any other suggestions please feel free to email, call, or set up a meeting with Melodie Thompson (melodie.thompson@fthco.com) or Nathan Leonard (nathaniel.leonard@nrsagency.com). Again, thank you for your honest review of your time here at NRS.

      Explore other reviews about Nationwide Recovery Service

      5.0
      5 Jul 2022
      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home Family oriented company Home away from home Great pay and competitive benefits

      Cons

      I can’t think of any

      avatar
      Nationwide Recovery Service Response
      3y
      Thank you for your review of our company on this platform. We always appreciate the feedback of our employees and we appreciate your kind words for our company. If there is anything that we could improve on as a company we would encourage you to reach out to our HR team, Melodie at melodie.thompson@fthco.com or Nathan Leonard at nathaniel.leonard@nrsagency.com. Thank you for your honest review of our company.
      1.0
      3 Jul 2024
      Mortgage specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home was great

      Cons

      First day of training they asked an employee “if both of her children had the same baby daddy”. This employee happened to be African American she was the only one asked that question. High stress, little to no real training or education for the job, upper management micromanaged the ever loving out of the employees which stressed even the leads out, they push you too hard to take over 200 calls. They had monthly mandatory Saturdays. I was scheduled every Saturday. The schedule is all over the place. They are rude if you ask for help. I worked there for 3 months never missed a day came in early stayed late when I caught Covid it was an issue when I had to move they tried to tell me what days I needed to move. They think they can control your home life.

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