Pto
Health benefits
Work remotely
Shift flexibility ( even though you have to bid the whole department for a specific shift or swap)
Holiday Pay
Pension after 3 years
Cons
Low insulting pay
Extremely high call volumes
Overwhelming workload with something new added every few weeks.
High stress with no real relief
Weak management and organizational structure
Unattainable metrics and adherence systems
Constant changing job requirements and expectations