Don't work here if you struggle with too much information to process - Customer Contact Officer National Disability Insurance Agency Employee Review

Unorganised and careless management Throwing people on the inbound phones who don't have the faintest clue what they're doing, causing a vulnerable community to suffer as a result. Swapping agents onto different work types at the drop of a hat. Expecting you to reach unrealistic kpis. Not listening to employees when they say they don't suit a work type, i would have survived if I only had to work behind the scenes. Ridiculous amount of information to look into for a simple question. Too much jargon, you'll be reading for years to find the answer. I have now lost a job I thought I was safe in, due to the fact I couldn't handle the unrealistic pressure. My anxiety broke down and I have suffered too much in my short life, I have realised I only continue to live in misery. Worst company. DO NOT APPLY if you struggle with stress. Thank you for nothing.