Everything, terrible lead system on an auto dialer that pushes you majority unqualified leads that have been abused by over contacted. A even worse chargeback system that holds the “sales agent” accountable for the actions of the client. How they have it set up should be illegal. Agents get hit with chargebacks up to 12 months I’ve seen. How?! A client can see the program all the way through but if they miss payments in the beginning or push a payment, agent gets hit with a chargeback. Retention team is a joke and prequal should be taking all inbounds to not waste our time with pointless 1 question calls. To add a cherry on top, the reporting systems are constantly not accurate and agents have to double check every number for proper payout, kpi reporting and just to be “adherent” which is determined by a system that also constantly has inaccurate reports.
This company focusses on data collection of personal information on everyone who calls in. If you call in, they want your ssn and personal info regardless of the our reason for calling. Very sketchy and unethical company that sugar coats or straight up avoids client questions and avoids saying the company name or what we actually do. This company leads by deception and is focused on over the shoulder coaching even for well seasoned reps that have been here 5-10+ years like myself
Almost forget but every month they send out blackout dates for the following month that always include all weekends. Usually Friday- Monday.
