Pros
The team itself had good people trapped in a system that refused to hold anyone accountable.
Cons
- I spent more than a year documenting the exact same errors in deliverables, and absolutely nothing changed.
- No follow up, no discussions about why it kept happening, just silence and empty promises about "doing better next time" that never led to any real improvement.
- The same vendors kept submitting the same poor work because there were no consequences, which meant there was no reason for anyone to improve.
- I would escalate issues only to see them acknowledged and then immediately forgotten, as if they disappeared into a black hole.
- Problems that should have been resolved once kept returning every sprint, wasting time and creating even more issues down the line.
- The entire process is broken because mistakes come with no accountability, so the same failures just keep repeating.