Better for non-bargaining/non-union folks - Customer Service Representative (CSR) NW Natural Employee Review

Great benefits and company culture

None so far at this time

Overall company culture is a good one. Long-time employment is a staple of the organization when a company has been around as long as Oregon has been a state! It's not unusual for folks to be there 10, 20, 30+ years. Co-workers were great to work with, and there are some managers who are really terrific!

Sadly, there is a prevalent bad practice of promoting folks into management roles without really giving them any management training. The sole reason they're promoted is seemingly because of which Sr Manager/Director they're friendly with and/or how long they've been working for the company. Lots of favortism! There are people in those upper positions who have no business managing people. Then there is shock & surprise when long-tenured employees express burnout or make the difficult decision to leave the company.