Pros
I wanted to address some of the comments made on this site over the past year: -NJM Bank was sold largely because of Dodd-Frank banking rules. While the bank turned a small profit, the pain of dealing with federal banking regulations was too much for NJM (which is an insurance org at heart, not a bank). As far as I know, almost every single bank employee got a job at NJM if they wanted one, from entry level folks to officers. -Retiree medical benefits were changed, but, the change to retirees is more or less neutral. There wasn't actually a cut in benefits. However, instead of subsidizing X% of retiree medical, NJM is now going to subsidize $Y of retiree medical, with $Y about equal to the dollars in X% on average. The difference in the new plan is that retirees will be able to (will "have to") choose a their own health plan online instead of automatically getting (being "forced to have") NJM's blue cross/blue shield plan. If a retiree chooses an expensive health plan with all the bells and whistles, they will have to pay more out of pocket than they were before... but if they choose a cheaper/frugal plan, they would pay less out of pocket than they were before. Aside from the private insurance, NJM is still subsidizing Medicare the same way they were before. -Technology is old but it is being upgraded. It takes time to upgrade *everything*, but that is what NJM is trying to do (starting a few years ago and going for several more years into the future).
Cons
NJM is slow to adapt to new processes... whether they be new insurance products, new management styles, technology, etc. Sometimes that is actually a good thing, but usually it is bad. NJM is getting better in this regard then they were 10 years ago.