4.0
21 Jul 2014
Former employee, more than 3 years
Scottsdale, AZ
Recommend
CEO approval
Business outlook
Pros
The technicians all are knowledgeable and working from home have varying levels of work ethic. I appreciate the independence and trust the company has for their employees. The home users can make it difficult being needy or trying take control when they really should leave the fixing to the technician. On the other hand, the culture provides new ways to stay protected and covered in cases of emergency.
Cons
Often compared with the Geek Squad and given similar pay which isnt representative of some of the grueling tasks encountered on a daily. There really isnt much room to grow. The supervisors were just time trackers that made sure people were available and motivated. They didnt motivate much.