Stellar is Insufficient - Customer Success Manager Mux Employee Review

This is a group of hardworking and smart people who care about their work and others around them. Mux has navigated the difficult economy with transparency and care, even through hard decisions like reductions.

Working at a startup comes with risk and pressure. It's not for everyone, but in my experience Mux leadership has handled those two variables with clear communication and a be-human approach.

The team at Mux is incredibly good at being inclusive and bringing you into the fold. From the interview process onward they approach everyone as an individual with an authentic kindness. The customers they service are interesting with great use cases. The vision for product updates tends to be customer focused. Video is an exciting space and Mux strives to be a leader.

Without a change the scope of what is possible has been reached and the direction of the company is banking on rooted in the same bets they made five years ago. Focus is split between product offerings with neither receiving enough attention. Leadership is set firmly in their ways unable or unwilling to pivot or experiment.