abandoned principles - Retail Store Staff Mud Bay Employee Review

2.0
25 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Depending on the store, your team can be great. There's dogs all the time and people love let you pet them. Home office staff do seem pretty happy. Haven't heard of anyone being fired there there so you can fail up or laterally pretty easy if you aren't good at what your hired for.

Cons

Probably going out of business soon. Bad ownership, could go on for a while but I'll leave it there. Withoutbeing a manager or lead, will be hard to get FT hours unless working at multiple stores a day. In general, there is a big divide between home office and store the stores. There is a huge lack of respect and trust from Home office that seems to be deeply ingrained in the culture there as it's fairly universal when you talk to anyone from H.O. Communication is a joke, between stores, from home office, it doesn't matter. Most companies have this issue but I have never seen it so extreme. Again, probably going out of business.

Explore other reviews about Mud Bay

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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