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      Mud Bay

      Engaged employer

      Mud Bay reviews

      Soso - Retail Associate Mud Bay Employee Review

      3.0
      18 Apr 2022
      Retail associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Okay pay Generally very sweet staff Payed training

      Cons

      Hours aren't garnered They make things look perfect from the retail side though I wouldn't do anything but basic staff or lead as the further you move up the more stress you'll have and realize how much they really don't have themselves together. Company seems to be hanging on by a thread Paying to much into new business(grooming and delivery) instead of paying employees

      avatar
      Mud Bay Response
      2y
      Thank you for your feedback. As team members are offered the opportunity to grow in our stores, that does come with more responsibilities and adaptation to different types of situations. This is why we offer support through other store managers, district managers, and our HR department. If you have specific feedback you would like to share about management, please reach out to our HR team at HR@mudbay.com.

      Explore other reviews about Mud Bay

      5.0
      4 Jun 2026
      Truck driver
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company. Very friendly and professional. Treat you like a family.

      Cons

      Your work night shift. So if that’s not your thing you won’t like it.

      3.0
      10 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

      Cons

      Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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