Pros
- Offer job opportunities to those with zero experience in the mortgage industry
- Always responsive to questions and consistently provide support in troubleshooting any issues you may have
- They provide meals for employees on special occasions (birthday's, lender meetings, important holiday's etc.)
Cons
- Over worked, under paid - This role doesn’t end when you leave the office, you’re dealing with people’s livelihoods, which means work often follows you home. However, despite the expectation to work from home when needed, overtime is discouraged.
- No work/life balance - Working overtime becomes an unspoken expectation, making it extremely difficult to maintain a healthy work-life balance, especially after hours or on weekends.
- Poor training - During onboarding, you're told that prior knowledge isn’t necessary and that you’ll naturally pick things up by shadowing others. However, in reality, this approach only leads to surface-level learning, where you memorize tasks and follow routines but lack true comprehension of the underlying processes.
- Lack of confidentiality - People gossip a lot where misinformation is spread. The workplace has many cliquey groups, making it difficult to feel truly part of the team.
- Low morale - Staff work overtime, take on extra tasks, and handle responsibilities beyond their job descriptions, yet their efforts go unnoticed by the company. Additionally, the lack of an HR department leaves employees without a proper channel to voice their concerns.