21h
Thanks for providing this balance view. It's great to hear the positives around the smaller leadership teams, growth opportunities and schedule flexibility and we recognize the points you've raised on pay, client retention and the pace of change. These are areas we're continuing to focus on, especially around strengthening service delivery and keeping the customer experience front and center. Your suggestions around getting back to basics and increasing presence are really valuable and we're considering ways to build on this. Thanks again for sharing your perspective.