Don’t do it to yourself - Customer Support Agent Moneybarn Employee Review

Relatively easy interview process and product not difficult to understand

constant restructures make job safety hard to be at peace with

Close-knit team structure. Reasonable pay. Flexible working hours. New CEO is providing frequent and personal communication about wider business matters.

Increasingly combative and politicised culture. Colleagues are not open to exploring or discussing new ideas. The culture encourages work for the sake of work, colleagues are frequently online during their annual leave and after-work hours, and line managers have said that if you want to be considered for promotion you have to put in unpaid hours. No clear paths for professional development or growth in role and responsibilities. Line managers are disinterested at best and hostile at worst if you wish to discuss promotion opportunities. Senior leadership can be out of touch with business challenges and opportunities. Flip-flop approach to management from both line managers and senior leadership. The business doesn't reflect and learn from mistakes. However this appears to be changing with the new CEO.